Refund and Returns Policy

Returns
Our policy lasts 30 days for returns that aren’t defective and are unused.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless your item is damaged/defective.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please contact Best Sellers via email at enquiries@bestsellers-online.co.uk quoting your order number and reason for intended return.
There are certain situations where only partial refunds are granted (if applicable):

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 30 days after delivery.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@bestsellers-online.co.uk

Shipping
To return your product, email us at enquiries@bestsellers-online.co.uk for our return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please make sure all returned items are well packaged, so as not to be damaged in the post.

Please make sure all return packages are sent with a trackable, insured service.

We cannot take responsibility for items damaged or lost in the return transit.